Getting the hospitals of one system in sync can sometimes feel like herding cats. Details get lost, messages aren’t heard and territories are stepped on. Ascension Health knew the challenges they faced when planning to transition their 70 hospitals from several patient survey companies to only PRC. With careful planning, the system avoided these challenges and, as a cohesive team, made a smooth transition that ultimately helped improve patient experiences. This webinar will share the details of Ascension Health’s careful planning and communications prior to the transition. Attendees will learn specific tactics used to gain buy-in of thousands of employees, methods for communicating with hospitals spread throughout the U.S. and how to keep everyone on the same page. Information regarding the process for onboarding new hospitals and ensuring they, too, have a patient loyalty focus will also be presented.

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