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REFRESH, REFOCUS
AND RECHARGE
AT THE 2018 EXCELLENCE
IN HEALTHCARE CONFERENCE!

WILD DUNES RESORT
ISLE OF PALMS, SOUTH CAROLINA

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Register Now!
UNTIL THE PATIENT EXPERIENCE EVENT OF THE YEAR!

CONFERENCE AT A GLANCE

SUNDAY, MAY 20, 2018

  • Networking Kickoff Reception from 7:00pm - 10:00pm at the Grand Pavilion on the Beach

MONDAY, MAY 21, 2018

  • Tai Chi on the Beach
  • Networking Breakfast
  • Conference Kickoff
  • A Return to Purpose: Restoring Relationships in Healthcare
  • Breakout Sessions
  • Directional Luncheon
  • Solutions that Humanize Healthcare Keynote
  • Breakout Sessions
  • The Patient's Perspective
  • Achievement Award Winners Cocktail Reception & Storyboard Presentation
  • Charleston Your Way
  • 4 and 5 Star Award Winner Dessert Celebration

TUESDAY, MAY 22, 2018

  • Beach Bikes
  • Networking Breakfast
  • Differentiating on the Human Experience: Metrics that Matter
  • Breakout Sessions
  • Charting a Course for Healthcare Excellence Video Contest Luncheon
  • Transforming Culture through Leadership Keynote
  • Breakout Sessions
  • The Patient's Perspective
  • Awards Gala

AGENDA 

THE SPEAKERS

We brought together a group of people who have devoted their time and energy to the healthcare field.
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Tracy W. Gaudet, M.D.
Executive Director
Veteran's Health Administration's National Office of Patient Centered Care & Cultural Transformation

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David C. Herman, M.D.
Chief Executive Officer
Essentia Health

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Michael Leonard, M.D.
Adjunct Professor of Medicine
Duke University School of Medicine and Safe & Reliable Healthcare, LLC

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Nancy Susick, MSN, RN, NE-BC, FACHE
President

Beaumont Hospital, Troy

View Our Speakers 

WHY SHOULD YOU ATTEND?

When you commit to a conference, you invest a variety of resources, including time and money, to help improve your performance and grow your business. We understand how important it is to get a return on the investment you make in conference participation. Here are just a few of the benefits of committing to Excellence in Healthcare in 2018:
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EDUCATION

Earn continuing education credits.

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COMMUNITY

Network with over 200 of your colleagues from around the United States who are making connections with patients, families and colleagues in a community of caring.

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IMPACT 

Learn how to enhance performance and patient satisfaction and then bring those best practices home to share with your team.

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INNOVATION

Explore the innovative trends and products that are shaping the patient experience.

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CELEBRATION

Enjoy the hard-earned recognition you deserve for your work over the past year.

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CONFERENCE REGISTRATION RATE

Explorer Registration Rate (on or before March 20, 2018) ................... $995

Voyager Registration Rate (after March 20, 2018) ............................  $1,195

*The conference registration rate does not include accommodations.

Register Now!

WHAT ATTENDEES ARE SAYING

It was fabulous from beginning to end! The speakers were top notch.  The breakout sessions were great, too. The thing that I loved the most was the personal attention by each and every one of the PRC’s leaders and staff from the time we chose them as our Patient Experience vendor, through the conference and every time I call them on the phone with a question.  I am truly looking forward to the next one in Charleston in 2018!
Anna Anders, MSN, RN, CENP
Vice President/Chief Nursing Officer,
Carson Tahoe Health

Fourteen leaders represented Covenant Health at the 2017 conference, which was excellent in every regard!  Networking with other healthcare leaders, hearing from nationally respected industry experts and engaging with exceptional PRC and IHE consultants and nationally respected industry experts were just a few of the many benefits we enjoyed. Amazing keynote and breakout sessions highlighted the latest and greatest evidenced-based practices to improve Patient Experience and Caregiver Engagement. The Excellence in Healthcare conference combines the best in learning, networking, sightseeing and celebrating to offer an excellent experience that continues to inspire us to recognize our gifts as providers of hope and healing!

Cayce Kaufman
Executive Director,
Covenant Health

I was so glad that I attended the PRC Patient Experience Conference in 2017. I was able to network with professionals in my field, gain valuable information and come home with new ideas that I can't wait to implement.

The conference provided a perfect mix of general sessions, intimate breakouts and social events. The PRC crew always made us feel welcome, which is comforting when you are away.

I appreciated the small breakout sessions because I felt comfortable asking questions. The presenters were very knowledgeable and I gained valuable insight into topics that pertain to my job.

PRC keeps the learning constant and the fun level high!

Missy Francisco Carlson
Service Excellence Project Manager,
Essentia Health
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THE VENUE

The 2018 Excellence in Healthcare Conference will be
held at Wild Dunes Resort. Wild Dunes is located on the
Isle of Palms, South Carolina.

Room registration is $219 per night + taxes.
Last day to secure a hotel room is April 4, 2018.
Book Your Room!

THE SPONSORS

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