Everyone today wants to know how to get their patient satisfaction scores to go up and stay up…yet improving the patient experience can no longer be merely an initiative, side project or the stuff of an ad hoc task force. Delivering excellent patient experiences consistently must be part of your organization’s DNA – a reflection of who you are as a healthcare provider. In this dynamic webinar, attendees will learn about a simple tool to help you weave loyalty into your operational protocols. Jake will share the two levels of every patient interaction and how, when those levels are balanced, trust is established and reinforced between patients and caregivers. This simple-but-eleg​ant concept not only applies to individual patient interactions…it will also impact your team huddles and meetings, how you conduct employee one-on-ones, how you write your daily emails — in short, it will show the value of treating employees exactly the way you want them to treat patients.

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