An excellent experience of care has two dimensions – what happens to the patient, and how the patient feels about their experience. In this webinar, Mandy Wearne and Janet Butterworth will introduce the concept of Care Cards – an innovative tool used to address the care experience by involving the patient directly. Attendees will learn how to use Care Cards as a tool to foster meaningful conversations between patients and health professionals, and tap into the emotional aspects of care. Care Cards help ensure your staff knows what is most important to each individual patient, allowing them to better personalize each patients’ care. In a feasibility study using Care Cards with 500 patients in acute care, 96% of patients reported that the Care Cards were helpful in expressing care preferences, and 83% of patients reported improved care as a result of using Care Cards. Join us to learn more about Care Cards and how this tool can help your organization achieve excellence in patient experience.
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