How should results be presented to SENIOR LEADERS?

Schedule a 30-minute meeting with the CEO. Before the meeting, send a copy of the Executive Summary to him or her to review. Bring a copy of the PowerPoint presentation to this meeting to discuss results.

Following the meeting with the CEO, schedule at least one hour to present the results of your physician engagement study to senior leaders. Presenting results to senior leadership is best done by the “owner” of the survey at your organization (You!) or by a member of PRC’s Client Education Team. (To schedule a presentation from PRC, contact your Project Manager.) Abbreviate the PowerPoint presentation provided on www.PRCEasyView.com® to a one-hour presentation for senior leadership. Take time to go through both overall questions – Quality of Care and Place to Practice Medicine – as well as each service area. Depending on interest, questions, and discussion, you may choose to eliminate some of the extra questions included at the end of the PowerPoint presentation.

How should results be presented to PHYSICIANS?

Schedule one hour to present the results of the physician engagement study to physicians.

When presenting results, THANK the physicians for completing the survey.

Results of the physician engagement study are best presented to physicians by a senior leader, even the CEO, or by a member of PRC’s Client Education Team. (To schedule a presentation from PRC, contact  your Project Manager.) Abbreviate this results presentation to key areas of interest. For this results presentation, focus the conversation on improvements and changes, and not simply the reporting of numbers. If this is a repeat study for your hospital, what has changed since the last time the study was conducted? Did those changes have an impact? Frame this presentation with “this is how we are using these results to improve.” If a physician was included on the list, include her in the invitation to hear the results. (You can provide access to curious physicians to the complete PowerPoint available on www.PRCEasyView.com®)

How should results be presented to MID-LEVEL ADMINISTRATION?

Results of the physician engagement study are best presented to mid-level administration by a senior leader, the owner of the survey, or by a member of PRC’s Client Education Team. (To schedule a presentation from PRC, contact your Project Manager.) Abbreviate the PowerPoint presentation provided on www.PRCEasyView.com® to a one-hour presentation for mid-level administration. Take time to go through both overall questions – Quality of Care and Place to Practice Medicine – as well as each service area. Depending on time allotted, questions, and discussion, you may choose to eliminate some of the extra questions included at the end of the PowerPoint presentation.

Following this meeting, provide the Service Area Reports to respective department heads and directors.

How should results be presented to the BOARD?

Results of the physician engagement study are best presented to the board by a senior leader, even the CEO, or by a member of PRC’s Client Education Team. (To schedule a presentation from PRC, contact your Project Manager.) Abbreviate this results presentation to key areas of interest. Focus the content of this results presentation on improvements and changes that have been implemented, along with the reporting of numbers. If this is a repeat study for your hospital, what has changed since the last time the study was conducted? Did those changes have an impact? Just like the presentation to the physicians, frame this presentation with “this is how we are using these results to improve.”