Communication in Healthcare

The Right Prescription for Patient-Centered Care

Every day, consumers expect the American healthcare system to deliver timely, safe, and compassionate care of the highest quality at a cost that is financially responsible and sustainable. The secret to meeting these demands can be surprisingly simple.

Why focus on communication?

Patients want to trust their caregivers, and the most effective way for physicians and medical teams to gain trust is to establish deep and meaningful connections with patients and their families through open, honest communication. That’s also the way to build trust among the physicians, nurses, and other members of the medical team who deliver quality care. Bridging the trust gap will pave the way to a patient-centered, team-based culture and lead to higher levels of performance, patient satisfaction and loyalty.

Physicians spend 70 percent of their time talking with patients, staff and each other. How effectively they connect with those audiences affects patient outcomes and perceptions, and creates the culture and tone of the work environment. Because the single most important factor determining patient satisfaction is the quality of the interaction with the physician, physician leadership and engagement in this work is critical. Communication in Healthcare is the signature initiative of PRC's Institute for Healthcare
Excellence
. It offers a sustainable solution for improving patient and employee satisfaction by providing training in how to communicate effectively. Experience Excellence®.

4-Hour Basic Communication Course
Train-the-Trainer Course
End of Life Communication
Individual Physician Coaching
Culturally Sensitive Communication
Teamwork
Breaking Bad News
Disclosure of Adverse Events
Relationship-Centered Leadership

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