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PRC drives excellence in healthcare by facilitating millions of interviews, delivering insightful reports, and consulting and collaborating on best-in-class solutions.


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Top Box Matters and Which Top Box Matters More

By Joseph Snipp, Director of New Product Development & Research Analytics Increasingly, organizations are moving away from tracking mean scores and, instead, focusing on the percentage of patients that give them the most positive or so-called “top box” response. This is great, as it changes the focus from trying to make incremental changes in ‘average’ […]More »


PRC is the Strategic Choice for Child HCAHPS Survey

By Jan Gnida, Director, Patient Experience and Government Surveys   In today’s healthcare environment, providing top-tier patient experience is a strategic business objective for most of the nation’s hospitals and health systems. Providing excellent patient experience is no exception for pediatric patients and their families. The Child HCAHPS survey is a standardized questionnaire for parents/guardians […]More »



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