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Playing Every Point

Professional Research Consultants, Inc.

PRC drives excellence in healthcare by facilitating millions of interviews, delivering insightful reports, and consulting and collaborating on best-in-class solutions.


Online Physician Ratings Webcast »

  What is patient experience transparency and why is it important? Who’s providing provider ratings online? Presented by Noel Coleman, President, Connect Healthcare Online ratings sites are both a reality and a real pain point for most healthcare providers. The ratings sites such as HealthGrades and Vitals have statistically invalid sample sizes and unverified patient feedback. Yet, […]

Outpatient & Ambulatory Surgery (OAS) CAHPS »

Get to know the newest member of the CAHPS family: Outpatient & Ambulatory Surgery CAHPS. PRC is offering a new soon-to-be-required survey for hospital outpatient surgery departments and ambulatory surgery centers. This CAHPS survey will become required in the near future, so get a head start now. 

Teamwork Panel Discussion »

Teamwork is not measured on any CAHPS survey, yet it’s one of the most common Key Drivers of Excellence. Your patients watch for it. Are you delivering? In this webcast, watch representatives from three of PRC’s top-performing organizations on a panel discussion discussing the role of teamwork in creating a culture of excellence. 

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Upcoming Webcasts

• Dr. Maples for The Beryl Institute: Enhancing Communication Skills

(February 4 at 1:00 p.m. CDT – use code PXCOMM)


• Playing Every Point in Patient Satisfaction

(February 10 at 1:00 p.m. CDT)